Terms & Conditions

Holiday Reservation Liability

Any reservation, whether verbal or written, constitutes a legal contract. In the event of a cancellation, both parties should endeavour to re-let the accommodation. Should neither party succeed, then the person making the reservation remains legally liable to pay for that accommodation. In most cases, this legal liability can be covered by insurance and we recommend you contact your own insurers for further information.

Payments

A non-returnable deposit, of £10 per person, is required to secure a booking. Written confirmation of the booking will then be sent upon receipt. The full balance of payment for accommodation must be paid at the commencement of the booking. One night bookings must be paid for, in full, at the time of booking. Additional conditions exist for party bookings and special occasions. Please ask for details.

Arrival & Departure

Guests are requested to vacate their rooms by 10am on the day of departure. Rooms will be available for occupancy from 12noon and reservations must be taken up by 4pm unless agreed by previous arrangement. Failure to inform us you are going to be late may result in the rooms being re-let.

Special Requirements

It is the guest's responsibility to inform us of any special requirements at the time of reservation. Whilst we endeavour to meet such requests, we cannot guarantee to satisfy all or any such request made.

Parking

We have private car park to the rear. The Kilburn takes no responsibility for any fines etc. incurred for illegally parked vehicles. Parking is entirely at owner's risk.

Keys

Keys are issued, on loan, to guests for their convenience & security. keys must not be loaned to any other person, other than those occupying the rooms. Loss of keys will incur a £10.00 surcharge.

Pets

Sorry no pets.

Guests Behaviour

The Kilburn reserves the right to evict any person or persons, without compensation, deemed to have damage to property, nuisance, danger or abuse to any other guests or employees.

Force Majeure

The Kilburn will be released from all liability to the hirer if the performance of the contract is prevented by any cause whatsoever beyond the control of the Kilburn.

Disputes

Any dispute arising between The Kilburn and the hirer under these terms & conditions shall be determined by English Law.

For more information please Contact Us